Our group is made up of many teams of professionals who help us continue our exceptional record of customer service. And with performance-based promotions and a culture that fosters upward mobility between departments, the potential for your career is unlimited. The Enterprise Contact Centers are comprised of the following teams:
St. Louis, MO Opportunities
Onsite Reservation Contact Center
The largest group within the Enterprise Contact Center, this team employs more than 800 people in St. Louis, MO, Eugene, OR, and Salt Lake City, UT and supports Enterprise, National and Alamo customers by handling incoming inquiries for customer service 24 hours a day, 365 days a year. The services we provide include offering reservation assistance, customer support and roadside assistance outside of our normal hours.
Remote Team
The Remote Agent Team provides the same high level of customer service as the Onsite Reservation Contact Center team. This team is available to employees who meet specific performance requirements, live anywhere in Missouri or within 2 hours of our Contact Center if they live in Illinois, and they must work out of their own permanent residence. Every employee begins their career working onsite to receive training and coaching. All remote agent opportunities are posted to our internal employee base. After successful completion in meeting specific performance expectations and passing an internal interview, all remote agents receive additional training to prepare them to work in an at-home setting.
Specialty Teams
Our Specialty Teams are made up of several departments that manage different segments of our business:
Signature Corporate Class: Caters to senior management of Enterprise’s biggest business partners as an exclusive, high-touch rental program.
VIP Department: Makes reservations for employees and family members in addition to VIP Corporate Account holders.
Enterprise Plus® Team: Provides expedited rental services for customers who frequently rent vehicles from us.
Claims Connection® Phone Team: Acts as the liaison between insurance companies and the branches by supplying rental vehicles to policy holders who need replacement vehicles.
Customer Care Team: Handles high-touch customer service calls and emails from customers with unique needs.
Rental Management Services (RMS)
RMS is made up of three teams that support Enterprise’s core insurance replacement customers with quality customer service and rental management. They also set up reservations for more than 70 other accounts ranging from catastrophic claims to Fleet Truck rentals to discounted insurance company employee rentals. Teams include:
Customer Service Associates (CSA) : Set up reservations for select insurance customers who need replacement rentals.
Account Service Representatives (ASRs) : Manage the rental transactions for insurance companies by contacting body shops to identify if a rental needs to be extended or closed.
Claims Connection®: Assists national insurance partners and their customers in meeting their rental replacement needs in areas not serviced by an Enterprise office.
Administrative Team
This team supports the Enterprise Contact Centers through two divisions:
Business Management: Responsible for classifying, recording, and reporting financial information. They play a vital role overseeing Payroll, Accounts Payable and Financial Reporting and complying with all applicable State and Federal reporting and tax laws.
Human Resources: Recruits and selects professionals to work at Enterprise, and manages ongoing development through employee engagement and training.
Home-City Rate Team
The main focus of this team is to help the rental branches manage rental rates more strategically and competitively to keep Enterprise on top. By acting as a liaison between the Enterprise Contact Center and our rental operations, we assist with rates and rules that will help our phone agents book more quality reservations. This includes analyzing reports to see what types of cars are most popular and helping us set rates across each market.
Eugene, OR Opportunities
Reservation Contact Center
The largest group within the Enterprise Contact Centers, this team employs more than 800 people in St. Louis, MO, Eugene, OR, and Salt Lake City, UT and supports Enterprise customers by handling incoming inquiries for customer service 24 hours a day, 365 days a year. The services we provide include offering reservation assistance, customer support and roadside assistance outside of our normal hours.
Salt Lake City, UT Opportunities
Reservation Contact Center
The largest group within the Enterprise Contact Centers, this team employs more than 800 people in St. Louis, MO, Eugene, OR, and Salt Lake City, UT and supports National and Alamo customers by handling incoming inquiries for customer service 24 hours a day, 365 days a year. The services we provide include offering reservation assistance and customer support outside of our normal hours.
